Shipping & delivery
How long does delivery take?
Orders are processed within 1–3 business days. Delivery usually takes 2–3 weeks in total. You'll receive a tracking number by email once your order ships.
Is shipping free?
Yes, shipping is free on all orders to EU countries.
Which countries do you ship to?
We ship to all EU countries.
Will I pay customs or extra fees?
All prices include VAT. If you're ever asked to pay extra at delivery, contact us before paying and we'll help.
Payments
Which payment methods do you accept?
Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, Klarna and Bancontact. All payments are processed securely through Shopify.
Returns
Can I return my order?
Yes. You have 14 days after receiving your order to cancel, no reason needed. See our Refund Policy for the steps.
What if my product arrives damaged?
Email us within 14 days with photos and we'll send a replacement or a full refund at no cost to you.
About the tumbler
Is the tumbler dishwasher safe?
Yes, the Align Tumbler is dishwasher safe.
Does it keep drinks hot and cold?
Yes. The double-wall stainless steel keeps hot drinks hot and cold drinks cold for hours.
Does it fit in a car cupholder?
Yes, it's designed to fit most car cupholders.
Contact
How can I reach you?
Use the chat on our website or email hello.info@gmx.com. We usually reply within 24 hours.